Dealing with Difficult People

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including:

• Daniel Goleman
• Tony Schwartz
• Nick Morgan
• Daniel Gilbert

This collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon
Taking the Stress Out of Stressful Conversations, by Holly Weeks
The Secret to Dealing with Difficult People: It's About You, by Tony Schwartz
How to Deal with a Mean Colleague, by Amy Gallo
How To Deal with a Passive-Aggressive Colleague, by Amy Gallo
How to Work with Someone Who's Always Stressed Out, by Rebecca Knight
How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik
and Do You Hate Your Boss? by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.