Audio Raving Fans Kenneth Blanchard

Raving Fans

A Revolutionary Approach to Customer Service

Jazyk: Angličtina
Vazba: Audio CD
Vydavatel: Random House
Dostupnost: 50 % šance
Prohledáme celý svět
337
Written in the parable style of "The One Minute Manager" by its co-author, "Raving Fans" uses a bril...

Informace o knize

Jazyk
Angličtina
Vazba
Audio - Audio CD
Vydáno
2004
EAN
9780739309537
ISBN
0739309536
Enbook ID
11015711
Vydavatel
Hmotnost
113
Rozměry
121 x 140 x 13

Kompletní popis

Written in the parable style of "The One Minute Manager" by its co-author, "Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month. Abridged. 2 CDs.

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