Business Process Mapping - Improving Customer Satisfaction 2e

Name: Business Process Mapping - Improving Customer Satisfaction 2e
Brand: John Wiley & Sons Inc
SKU: 9780470444580
Price: 1204 CZK
Availability: InStock

Autor: J. Mike Jacka, Paulette J. Keller

Jazyk:

Vazba: Pevná

Vydavatel: John Wiley & Sons Inc

Dostupnost: Skladem u dodavatele

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1 204 Kč

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a...

Informace o knize

Autor

J. Mike Jacka, Paulette J. Keller

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

2009

Stránek

336

EAN

9780470444580

ISBN

0470444584

Enbook ID

04883591

Vydavatel

John Wiley & Sons Inc

Hmotnost

544

Rozměry

160 x 230 x 29

Kompletní popis

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and analyzing processes. As well, new tools are included toward enhancing and enriching the basic work done with process mapping. J. Mike Jacka, CPA, CIA, CFE, CPCU (Phoenix, AZ), is Senior Manager over Special Projects at Farmers Insurance Internal Audit. Paulette J. Keller (Phoenix, AZ) is the Audit Director of Audit Technology and Support at Farmers Insurance Internal Audit.

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