Kniha Call Center Performance Enhancment Using Simulation and Modeling Jon Anton

Call Center Performance Enhancment Using Simulation and Modeling

Jazyk: Angličtina
Vazba: Brožovaná
Vydavatel: PURDUE UNIV PR
Dostupnost: 50 % šance
Prohledáme celý svět
1 224
"A customer access center that is accessible anytime, anywhere, in any form, and for free is emergin...

Informace o knize

Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2000
Stránek
134
EAN
9781557531827
ISBN
155753182X
Enbook ID
12301588
Vydavatel
Hmotnost
367
Rozměry
227 x 267 x 9

Kompletní popis

"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.

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