Kniha Call Center Dictionary Keith Dawson

Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions

Autor: Keith Dawson
Jazyk: Angličtina
Vazba: Brožovaná
Dostupnost: Skladem u dodavatele
Odesíláme za 9-15 dnů
1 199
Call centres have become the crucial front line for managing customer relationships. This book cover...

Informace o knize

Autor
Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2002
Stránek
232
EAN
9781578200955
ISBN
9781578200955
Enbook ID
06674003
Hmotnost
358
Rozměry
154 x 229 x 15

Kompletní popis

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

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