Kniha Customer Service Management Training 101 Renee Evenson

Customer Service Management Training 101

Quick and Easy Techniques That Get Great Results

Autor: Renee Evenson
Jazyk: Angličtina
Vazba: Brožovaná
Vydavatel: HarperCollins
Dostupnost: Skladem u dodavatele
Odesíláme za 14-21 dnů
469
Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage...

Informace o knize

Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2011
Stránek
224
EAN
9780814417157
ISBN
0814417159
Enbook ID
04411774
Vydavatel
Hmotnost
181
Rozměry
190 x 234 x 12

Kompletní popis

Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. This title covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; and more.

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