Kniha Customer Service Paul R Timm

Customer Service

Autor: Paul R Timm
Jazyk: Angličtina
Vazba: Brožovaná
Vydavatel: Pearson Education
Dostupnost: Skladem u dodavatele
Odesíláme za 5-8 dnů
3 220
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil...

Informace o knize

Autor
Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2013
Stránek
240
EAN
9780133056259
ISBN
0133056252
Enbook ID
02094635
Vydavatel
Hmotnost
382
Rozměry
252 x 205 x 7

Kompletní popis

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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