Customer Service

Name: Customer Service
Brand: Pearson Education
SKU: 9780133056259
Price: 3220 CZK
Availability: InStock

Autor: Paul R Timm

Jazyk:

Vazba: Brožovaná

Vydavatel: Pearson Education

Dostupnost: Skladem u dodavatele

Odesíláme za 5-8 dnů

3 220 Kč

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil...

Informace o knize

Autor

Paul R Timm

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

2013

Stránek

240

EAN

9780133056259

ISBN

0133056252

Enbook ID

02094635

Vydavatel

Pearson Education

Hmotnost

382

Rozměry

252 x 205 x 7

Kompletní popis

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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Customer Service

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