Kniha Customer Service Andrew Sturdy

Customer Service

Jazyk: Angličtina
Vazba: Brožovaná
Dostupnost: Skladem u dodavatele
Odesíláme za 8-11 dnů
2 406
Customer services is at the centre of many recent changes in work and organizations and is often cel...

Informace o knize

Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2001
Stránek
215
EAN
9780333946077
ISBN
0333946073
Enbook ID
04600409
Hmotnost
362
Rozměry
157 x 233 x 13

Kompletní popis

Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.

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