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Customers at Work

Name: Customers at Work
Brand: PALGRAVE MACMILLAN
SKU: 9781137293244
Price: 2567 CZK
Availability: InStock

New Perspectives on Interactive Service Work

Autor: W. Dunkel, F. Kleemann

Jazyk:

Vazba: Pevná

Vydavatel: PALGRAVE MACMILLAN

Dostupnost: Skladem u dodavatele v malém množství

Odesíláme za 11-15 dnů

2 567 Kč

Customers at Work is about the ongoing transformation of service relationships, focusing on the inco...

Informace o knize

Autor

W. Dunkel, F. Kleemann

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

2013

Stránek

257

EAN

9781137293244

ISBN

1137293241

Enbook ID

04770878

Vydavatel

PALGRAVE MACMILLAN

Hmotnost

458

Rozměry

153 x 223 x 20

Kompletní popis

Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents sociological approaches that provide new insights into the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time.