Electronic Complaints

Name: Electronic Complaints
Brand: Frank & Timme
SKU: 9783732900305
Price: 1044 CZK
Availability: InStock

An Empirical Study on British English and German Complaints on eBay

Autor: Marja E. Meinl

Jazyk:

Vazba: Brožovaná

Vydavatel: Frank & Timme

Dostupnost: Skladem u dodavatele

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1 044 Kč

The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevert...

Informace o knize

Autor

Marja E. Meinl

Jazyk

Němčina

Vazba

Kniha - Brožovaná

Vydáno

2013

Stránek

330

EAN

9783732900305

ISBN

3732900304

Enbook ID

02342054

Vydavatel

Frank & Timme

Hmotnost

428

Rozměry

148 x 210 x 18

Kompletní popis

The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their online complaints. Additionally, the impact the specific online context may have on users' speech act performance is reviewed. Given that cultural differences may lead to misunderstandings in cross-cultural electronic communicative situations, this book is not only of interest to different fields of pragmatics, but also to e-commerce and is hence of economic interest.

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Electronic Complaints

An Empirical Study on British English and German Complaints on eBay

Informace o knize

Kompletní popis

Mohlo by vás zajímat

Zákaznicí kteří koupili tuto knihu koupili také