Experience

Name: Experience
Brand: John Wiley & Sons Inc
SKU: 9781119028659
Price: 484 CZK
Availability: InStock

The 5 Principles of Disney Service and Relationship Excellence

Autor: Bruce Loeffler, Brian Church

Jazyk:

Vazba: Pevná

Vydavatel: John Wiley & Sons Inc

Dostupnost: Skladem u dodavatele v malém množství

Odesíláme za 11-15 dnů

484 Kč

Walt Disney World is the most recognized company in the world for service excellence. The book will...

Informace o knize

Autor

Bruce Loeffler, Brian Church

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

2015

Stránek

304

EAN

9781119028659

ISBN

1119028655

Enbook ID

05343170

Vydavatel

John Wiley & Sons Inc

Hmotnost

508

Rozměry

164 x 238 x 28

Kompletní popis

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and

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Experience

The 5 Principles of Disney Service and Relationship Excellence

Informace o knize

Kompletní popis

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