How to implement ITIL successfully?

Name: How to implement ITIL successfully?
Brand: LAP Lambert Academic Publishing
SKU: 9783845476469
Price: 1027 CZK
Availability: InStock

What steps are necessary to implement ITIL what factors are critical within implementation process

Autor: Hami Khosravi Sereshki, Jingwen Wang

Jazyk:

Vazba: Brožovaná

Vydavatel: LAP Lambert Academic Publishing

Dostupnost: Skladem u dodavatele

Odesíláme za 8-11 dnů

1 027 Kč

Information Technology Infrastructure Library (ITIL) best practices enhance service level, and decre...

Informace o knize

Autor

Hami Khosravi Sereshki, Jingwen Wang

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

2011

Stránek

EAN

9783845476469

Enbook ID

06985384

Vydavatel

LAP Lambert Academic Publishing

Hmotnost

155

Rozměry

150 x 220 x 5

Kompletní popis

Information Technology Infrastructure Library (ITIL) best practices enhance service level, and decrease operational costs without lowering proficient and agile employees or increasing investment. Of course, ITIL does not provide a step by step practice list to create an IT organization, but provides a framework and list from IT operational processes which has been acquired through myriads of human experiences during years. By using ITIL, organizations can establish a set of practices and processes to increase IT services delivery and support. The purpose of this thesis is to reveal how ITIL should be implemented in an organization in an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers satisfaction. There are many books dealing with the ITIL. But these publications do not prescribe how to adopt, adapt or implement the guidelines as part of a service management strategy; it would seem useful to explore implementation strategies which are employed by organizations when they are using ITIL best practices .

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How to implement ITIL successfully?

What steps are necessary to implement ITIL what factors are critical within implementation process

Informace o knize

Kompletní popis

Mohlo by vás zajímat

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