Kniha Improving Service Level Engineering Roland Schutze

Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Jazyk: Angličtina
Vazba: Pevná
Dostupnost: Skladem u dodavatele
Odesíláme za 10-13 dnů
2 286
This book examines how fuzzy methods can be employed to manage service levels in business and IT ali...

Informace o knize

Jazyk
Angličtina
Vazba
Kniha - Pevná
Vydáno
2017
Stránek
195
EAN
9783319597157
ISBN
9783319597157
Enbook ID
16293147
Hmotnost
4616
Rozměry
155 x 235 x 16

Kompletní popis

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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