Incident Management in Practice

Name: Incident Management in Practice
Brand: VDM Verlag
SKU: 9783639241785
Price: 1407 CZK
Availability: InStock

Analysis and Improvement of Incident Management in the Leading Oil and Gas Corporation of Central Europe

Autor: Kevin Motz

Jazyk:

Vazba: Brožovaná

Vydavatel: VDM Verlag

Dostupnost: U nakladatele na objednávku

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This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (I...

Informace o knize

Autor

Kevin Motz

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

2010

Stránek

132

EAN

9783639241785

ISBN

3639241789

Enbook ID

06831818

Vydavatel

VDM Verlag

Hmotnost

204

Rozměry

152 x 229 x 8

Kompletní popis

This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a subsidiary of the leading oil and gas corporation of Central Europe, the OMV Solutions GmbH. Thereby the scope of this book is focussed on Incident Management, a core process of ITIL. In order to perform expressive analyses of the Incident Management process, these analyses are concentrated on the Incident Management process regarding SAP Incidents in OMV Solutions GmbH and Petrom S.A. This so called SAP support process is analysed in detail and improved via a best practise method of the Capability Maturity Model Integration (CMMI). In addition the theoretical background of ITSM, CMMI, and the BMC Remedy IT Service Management Suite is described, to provide advice on how to implement analyses and improvements as discussed in this book.

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Incident Management in Practice

Analysis and Improvement of Incident Management in the Leading Oil and Gas Corporation of Central Europe

Informace o knize

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