Key Account Management

Tools and Techniques for Achieving Profitable Key Supplier Status

Autor: PETER CHEVERTON

Jazyk:

Vazba: Pevná

Vydavatel: Kogan Page Ltd

Dostupnost: Skladem u dodavatele

Odesíláme za 10-18 dnů

3 700 Kč

An organization's key accounts are its lifeblood. Key account management focuses on the long-term in...

Informace o knize

Autor

PETER CHEVERTON

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

2016

Stránek

416

EAN

9780749479053

ISBN

9780749479053

Enbook ID

01022666

Vydavatel

Kogan Page Ltd

Hmotnost

890

Rozměry

253 x 179 x 27

Kompletní popis

An organization's key accounts are its lifeblood. Key account management focuses on the long-term investment of resources in customers that can offer an exceptional return on resources. But which are the key accounts? Are they the ones growing the fastest? The ones that are most financially secure? Or are they the ones that shout the loudest? Key Account Management puts forward a straightforward and effective planning methodology. This fully updated 6th edition of Key Account Management takes a long-term, team-selling strategic view of the whole process, from defining the customer, to managing the relationship and achieving key supplier status. With coverage of latest best practice including IT's role in account management, plus new case studies, online supporting resources and a new section comparing how different industries/markets approach key account management, it stands alone as the premier book on managing key customers. Key Account Management is also supported by a number of online resources, including helpful templates, guides for students and lecturers, and self tests to ensure that best practice is being followed.

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Key Account Management

Tools and Techniques for Achieving Profitable Key Supplier Status

Informace o knize

Kompletní popis

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