Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients

Name: Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients
Brand: John Wiley & Sons Inc
SKU: 9780787941581
Price: 1756 CZK
Availability: InStock

Autor: Susan Keane Baker

Jazyk:

Vazba: Pevná

Vydavatel: John Wiley & Sons Inc

Dostupnost: Skladem u dodavatele v malém množství

Odesíláme za 11-15 dnů

1 756 Kč

Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book f...

Informace o knize

Autor

Susan Keane Baker

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

1998

Stránek

304

EAN

9780787941581

ISBN

0787941581

Enbook ID

04920032

Vydavatel

John Wiley & Sons Inc

Hmotnost

540

Rozměry

161 x 236 x 25

Kompletní popis

Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book. -Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson UniversityThis important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.

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Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients

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