Managing Service Productivity

Name: Managing Service Productivity
Brand: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
SKU: 9783662434369
Price: 3426 CZK
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Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Autor: Ali Emrouznejad, Emilyn Cabanda

Jazyk:

Vazba: Pevná

Vydavatel: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Dostupnost: Skladem u dodavatele

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3 426 Kč

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA)...

Informace o knize

Autor

Ali Emrouznejad, Emilyn Cabanda

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

2014

Stránek

394

EAN

9783662434369

ISBN

3662434369

Enbook ID

02647182

Vydavatel

Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Hmotnost

750

Rozměry

153 x 242 x 27

Kompletní popis

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book. §

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Managing Service Productivity

Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Informace o knize

Kompletní popis

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