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Kniha Managing Your Outsourced IT Services Provider Venkatesh Upadrista

Managing Your Outsourced IT Services Provider

How to Unleash the Full Potential of Your Global Workforce

Autor: Venkatesh Upadrista
Jazyk: Angličtina
Vazba: Brožovaná
Vydavatel: APress
Dostupnost: Skladem u dodavatele
Odesíláme za 5-8 dnů
741 Kč
Managing Your Outsourced IT Services Provider teaches executives and managers of organizations that...

Informace o knize

Autor
Venkatesh Upadrista
Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2014
Stránek
152
EAN
9781484208038
ISBN
148420803X
Enbook ID
09035109
Vydavatel
APress
Hmotnost
2302
Rozměry
178 x 254 x 229

Kompletní popis

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations that are outsourcing some or all of their IT services and/or IT-enabled business processes how to unleash the full potential of their outsourced workforce safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista expertly guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.§§The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry's organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.§§The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.§

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