Measuring Performance -A Link Between Resources and Results

Name: Measuring Performance -A Link Between Resources and Results
Brand: VDM Verlag Dr. Mueller E.K.
SKU: 9783836487351
Price: 1149 CZK
Availability: InStock

Measuring Performance in the Public Sector

Autor: Joanne Edey-Nicoll

Jazyk:

Vazba: Brožovaná

Vydavatel: VDM Verlag Dr. Mueller E.K.

Dostupnost: Skladem u dodavatele

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Few public service organizations have been successful in implementing an effective performance measu...

Informace o knize

Autor

Joanne Edey-Nicoll

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

2008

Stránek

116

EAN

9783836487351

ISBN

3836487357

Enbook ID

06928246

Vydavatel

VDM Verlag Dr. Mueller E.K.

Hmotnost

163

Rozměry

152 x 229 x 6

Kompletní popis

Few public service organizations have been successful in implementing an effective performance measurement system. Private sector organizations differ in their motivation to measure performance from public sector organizations. Private sector organizations determine success by the amount of profit that is made, while public sector organizations collect taxes and provide services to all. §This study examines how a benefits-based management model of service delivery could be effective in measuring performance in the public sector. Public service organizations traditionally measure performance based primarily on efficiency of service, measuring financial targets and numbers served. Government organizations are now being required to report the impact of services. §The research concluded that the advantages of performance measurement outweigh the challenges. Quantitative measures are needed to gain and maintain public and political credibility, while qualitative measures are needed to demonstrate the value and the benefits of services. Organizations that adopt performance measurement systems need to be committed to making them meaningful to people at all levels of the organization. Few public service organizations have been successful in implementing an effective performance measurement system. Private sector organizations differ in their motivation to measure performance from public sector organizations. Private sector organizations determine success by the amount of profit that is made, while public sector organizations collect taxes and provide services to all.This study examines how a benefits-based management model of service delivery could be effective in measuring performance in the public sector. Public service organizations traditionally measure performance based primarily on efficiency of service, measuring financial targets and numbers served. Government organizations are now being required to report the impact of services.The research concluded that the advantages of performance measurement outweigh the challenges. Quantitative measures are needed to gain and maintain public and political credibility, while qualitative measures are needed to demonstrate the value and the benefits of services. Organizations that adopt performance measurement systems need to be committed to making them meaningful to people at all levels of the organization.

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Measuring Performance -A Link Between Resources and Results

Measuring Performance in the Public Sector

Informace o knize

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