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Kniha Process Assessment and Improvement Han van Loon

Process Assessment and Improvement

A Practical Guide for Managers, Quality Professionals and Assessors

Autor: Han van Loon
Jazyk: Angličtina
Vazba: Pevná
Vydavatel: Springer-Verlag New York Inc.
Dostupnost: Skladem u dodavatele
Odesíláme za 10-13 dnů
3 426 Kč
"Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals and Asses...

Informace o knize

Autor
Han van Loon
Jazyk
Angličtina
Vazba
Kniha - Pevná
Vydáno
2007
Stránek
293
EAN
9780387300443
ISBN
0387300449
Enbook ID
01381585
Vydavatel
Springer-Verlag New York Inc.
Hmotnost
640
Rozměry
155 x 235 x 21

Kompletní popis

"Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals and Assessors", 2nd ed. provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004 as the first practical guide to the emerging ISO/IEC 15504 standard, this second edition presents an updated version of process assessments and includes new risk methods.The book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. Also provided are figures on the costs of poor quality and the benefits of improvement for organizations involved in software and IT. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.

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