Queue Management System

Name: Queue Management System
Brand: VDM Verlag
SKU: 9783639358421
Price: 1173 CZK
Availability: InStock

Strategies for Controlling and Routing Calls in a Contact Center

Autor: Murtaza Ali, Muhammad Kamran

Jazyk:

Vazba: Brožovaná

Vydavatel: VDM Verlag

Dostupnost: U nakladatele na objednávku

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A call center is defined as any group whose principal business activity is talking on telephone to c...

Informace o knize

Autor

Murtaza Ali, Muhammad Kamran

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

2011

Stránek

EAN

9783639358421

ISBN

3639358422

Enbook ID

06842779

Vydavatel

VDM Verlag

Hmotnost

127

Rozměry

152 x 229 x 5

Kompletní popis

A call center is defined as any group whose principal business activity is talking on telephone to customers or prospects. There is no doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are different from those produced by the more usual models. The analytic approach is easy to apply and is used to offer some interesting insights for call center queue management. We usually come across lots of complaints from the consumer when they have to contact some representative of the company by going through hours of hold time. In this crucial hour, two things play an important role, the call management and the quality of the service. If the company will have high number of abandoned calls, it means that they have a huge number of irate customers which would really think hard before going for the same company for any kind of business next time.

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Queue Management System

Strategies for Controlling and Routing Calls in a Contact Center

Informace o knize

Kompletní popis

Mohlo by vás zajímat

Zákaznicí kteří koupili tuto knihu koupili také