Kniha Revolutionize Your Customer Experience Colin Shaw

Revolutionize Your Customer Experience

Autor: Colin Shaw
Jazyk: Angličtina
Vazba: Pevná
Vydavatel: Palgrave USA
Dostupnost: Skladem u dodavatele v malém množství
Odesíláme za 11-15 dnů
1 538
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the con...

Informace o knize

Autor
Jazyk
Angličtina
Vazba
Kniha - Pevná
Vydáno
2004
Stránek
220
EAN
9781403936035
ISBN
140393603X
Enbook ID
04195835
Vydavatel
Hmotnost
510
Rozměry
165 x 249 x 20

Kompletní popis

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

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