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Kniha Service Management Jay Kandampully

Service Management

The New Paradigm in Retailing

Autor: Jay Kandampully
Jazyk: Angličtina
Vazba: Brožovaná
Vydavatel: Springer-Verlag New York Inc.
Dostupnost: Skladem u dodavatele
Odesíláme za 8-11 dnů
2 286 Kč
This book examines critical service-management concepts that have direct application in the retail i...

Informace o knize

Autor
Jay Kandampully
Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2014
Stránek
316
EAN
9781489995773
ISBN
1489995773
Enbook ID
02597444
Vydavatel
Springer-Verlag New York Inc.
Hmotnost
534
Rozměry
155 x 235 x 19

Kompletní popis

This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.

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