Kniha The customer asset Neil Bendle

The customer asset

Understanding and managing its value

Jazyk: Angličtina
Vazba: Pevná
Vydavatel: Springer, Berlin
Dostupnost: Skladem u dodavatele
Odesíláme za 10-13 dnů
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This book delves into the concept of customers as financial assets, explaining how firms can assess ...

Informace o knize

Jazyk
Angličtina
Vazba
Kniha - Pevná
Vydáno
2024
Stránek
164
EAN
9783031474200
Enbook ID
44314168
Vydavatel
Hmotnost
349
Rozměry
148 x 210

Kompletní popis

This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. The authors present the VARIED framework for quantifying the customer asset, enabling marketers to devise strategies that enhance its value. Crucially, these strategies' advantages can be communicated in financial terms to non-marketers, instilling accountability in marketing and augmenting firm value through well-informed investment decisions. This methodology offers a practical avenue to enact the strategic concept of customer centricity. It will resonate with marketers, accountants, and all managers eager to demonstrate customers' financial worth to the organization.

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