Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers

Name: Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers
Brand: John Wiley & Sons Inc
SKU: 9780787943929
Price: 2560 CZK
Availability: InStock

Autor: Stephanie G. Sherman

Jazyk:

Vazba: Brožovaná

Vydavatel: John Wiley & Sons Inc

Dostupnost: Skladem u dodavatele

Odesíláme za 10-18 dnů

2 560 Kč

A valuable tool for any health care leader dedicated to improving the quality of care and enhancing...

Informace o knize

Autor

Stephanie G. Sherman

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

1998

Stránek

400

EAN

9780787943929

ISBN

0787943924

Enbook ID

04920071

Vydavatel

John Wiley & Sons Inc

Hmotnost

694

Rozměry

235 x 190 x 21

Kompletní popis

A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical 'action plan' format, Sherman challenges the reader to think about solutions, not just ideas. - Irwin Press, president, Press, Ganey Associates, Inc.Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book. - Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction reports on the breakthrough methods used by awarding winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field of how to create and implement total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.

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Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers

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Kompletní popis

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