Zero Outage

Name: Zero Outage
Brand: Springer International Publishing AG
SKU: 9783319537382
Price: 1455 CZK
Availability: InStock

Autor: Stephan Kasulke, Jasmin Bensch

Jazyk:

Vazba: Pevná

Vydavatel: Springer International Publishing AG

Dostupnost: Skladem u dodavatele

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This book introduces strategies and processes for zero-outage in ICT operations. It explains a compr...

Informace o knize

Autor

Stephan Kasulke, Jasmin Bensch

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

2017

Stránek

174

EAN

9783319537382

ISBN

3319537385

Enbook ID

15752799

Vydavatel

Springer International Publishing AG

Hmotnost

4144

Rozměry

155 x 235 x 20

Kompletní popis

This book introduces strategies and processes for zero-outage in ICT operations. It explains a comprehensive method to ensure high stability and availability in IT systems, an increased reliability and predictability in IT projects, and eventually a higher degree in customer satisfaction. The book emphasizes the need for mandatory standards on a platform, process and people level to gear for top end-to-end ICT quality. This book also reveals the essential issues in case of changes - the cause for most IT outages. Readers find out how to deal with disruptions in IT operations in a fast and effective way and learn why collaboration with an external ICT supplier can only be successful under a common quality standard agreement.

This book is a praxis guide to ensure reliable and high performing ICT operations in organizations. Experienced professionals and experts share their most important insights into quality management and allow for an exclusive look into their tested and continuously improved recipes for success - the zero-outage approach.

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Zero Outage

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