Empathic Service Design

Name: Empathic Service Design
Brand: Bloomsbury Academic
SKU: 9781350476394
Price: 2783 CZK
Availability: InStock

Autor: Satu Miettinen, Titta Jylkäs

Jazyk:

Vazba: Pevná

Vydavatel: Bloomsbury Academic

Dostupnost: Skladem u dodavatele v malém množství

Odesíláme za 11-15 dnů

2 783 Kč

Through case studies from across the globe, this book helps designers understand how forward-looking...

Informace o knize

Autor

Satu Miettinen, Titta Jylkäs

Jazyk

Angličtina

Vazba

Kniha - Pevná

Vydáno

2025

Stránek

320

EAN

9781350476394

ISBN

1350476390

Enbook ID

46986453

Vydavatel

Bloomsbury Academic

Hmotnost

454

Rozměry

156 x 234 x 25

Kompletní popis

Through case studies from across the globe, this book helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented and relevant services.

Despite services being at the core of organisations, to create service flows, designers, groups and their diverse stakeholders must negotiate ever more complex and hybrid interactions between human and more-than-human role players in service delivery. The challenge lies in delivering empathic, relevant and desirable services, despite these complexities. New knowledge is needed to bridge the gaps, uncertainties and even anxieties that organisations face in making their service delivery empathic and keeping them purposeful to users.

Addressing problems within service delivery like empathy fatigue, poor collaboration, and siloed work experiences that lead to poorly-functioning systems, the authors suggest concrete solutions for developing empathetic approaches and tools with consideration for the needs of participants. The book critically examines the role of empathy, and explores how compassionate understanding of the end-user is key to success.

Case studies include mapping of children''s services, wearable technologies for pandemics, understanding cultural sensitivity, emojis and chat bots, and AI used in care settings.

Mohlo by vás zajímat

Zákaznicí kteří koupili tuto knihu koupili také

Nejčastěji hledané

Categories

Authors

Publishers

Produkty

Produkty

Nejčastěji hledané

Categories

Authors

Publishers

Produkty

Produkty

Empathic Service Design

Informace o knize

Kompletní popis

Mohlo by vás zajímat

Zákaznicí kteří koupili tuto knihu koupili také