Kniha Measuring Customer Experience Philipp Klaus

Measuring Customer Experience

How to Develop and Execute the Most Profitable Customer Experience Strategies

Autor: Philipp Klaus
Jazyk: Angličtina
Vazba: Brožovaná
Vydavatel: Palgrave Macmillan
Dostupnost: Skladem u dodavatele
Odesíláme za 5-8 dnů
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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a comp...

Informace o knize

Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2015
Stránek
166
EAN
9781349477340
ISBN
1349477346
Enbook ID
12044757
Vydavatel
Hmotnost
236
Rozměry
216 x 141 x 14

Kompletní popis

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

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