Good Services

Name: Good Services
Brand: BIS Publishers B.V.
SKU: 9789063695439
Price: 392 CZK
Availability: InStock

Autor: Lou Downe

Jazyk:

Vazba: Brožovaná

Vydavatel: BIS Publishers B.V.

Dostupnost: Skladem u dodavatele

Odesíláme za 9-15 dnů

392 Kč

Service design is a rapidly growing area of interest in design and business management. There are a...

Informace o knize

Autor

Lou Downe

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

2020

Stránek

224

EAN

9789063695439

ISBN

9063695438

Enbook ID

22416812

Vydavatel

BIS Publishers B.V.

Hmotnost

334

Rozměry

116 x 180 x 17

Kompletní popis

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

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Good Services

Informace o knize

Kompletní popis

Mohlo by vás zajímat

Zákaznicí kteří koupili tuto knihu koupili také