Kniha Outcomes Over Output Seiden Joshua Seiden

Outcomes Over Output

Why customer behavior is the key metric for business success

Jazyk: Angličtina
Vazba: Brožovaná
Dostupnost: Skladem u dodavatele
Odesíláme za 14-21 dnů
275
In the old days, when we made physical products, setting project goals wasn't that hard. But in toda...

Informace o knize

Jazyk
Angličtina
Vazba
Kniha - Brožovaná
Vydáno
2019
Stránek
78
EAN
9781091173262
ISBN
1091173265
Enbook ID
38376082
Hmotnost
98
Rozměry
203 x 132 x 8

Kompletní popis

In the old days, when we made physical products, setting project goals wasn't that hard. But in today's service- and software-driven world, "done" is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on?Mostly, we simply ask teams to build features-but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve. Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do.Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team. "Josh's crisp volume brims with insight about how to fly at just the right level - the level of outcomes. If you've ever wondered how M your MVP should be, or how to get more R in your OKRs, this book will help." - Nick Rockwell, CTO, NY Times

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