Ten Principles Behind Great Customer Experiences, The

Name: Ten Principles Behind Great Customer Experiences, The
Brand: PEARSON Education Limited
SKU: 9780273775089
Price: 535 CZK
Availability: InStock

Autor: Watkinson Matthew

Jazyk:

Vazba: Brožovaná

Vydavatel: PEARSON Education Limited

Dostupnost: Skladem u dodavatele

Odesíláme za 5-8 dnů

535 Kč

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Categor...

Informace o knize

Autor

Watkinson Matthew

Jazyk

Angličtina

Vazba

Kniha - Brožovaná

Vydáno

2012

Stránek

240

EAN

9780273775089

ISBN

0273775081

Enbook ID

01200902

Vydavatel

PEARSON Education Limited

Hmotnost

362

Rozměry

233 x 156 x 16

Kompletní popis

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.

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